Horsley Rug
Delivery Policy
Thank you for choosing Biyannt Home Goods. To ensure you have the best shipping experience, please note the following information:
1. Shipping and VAT (US Only)
Free shipping on orders over $90. Orders under $90 incur a $6 shipping fee.
Pricing Transparency: All prices include VAT. The total amount shown at checkout is the final price; there are no hidden fees.
2. Processing and Delivery Time (Monday to Friday)
Processing Time: Your order will be carefully prepared within 1 to 2 business days (including quality control and secure packaging).
Delivery Time: After shipment, delivery typically takes 4 to 7 business days, depending on package size.
Estimated Total Delivery Time = Processing Time + Delivery Time = Approximately 5 to 9 business days
Order Cut-off Time: Orders placed after 6:00 PM will be processed on the next business day.
3. Carriers and Delivery Area
Carriers: We ship your order through reliable partners such as UPS, FedEx, and DHL.
Delivery Area: Within the United States only.
4. Address Changes and Order Cancellations
Address Changes: Please contact us within 24 hours of placing your order. Once the package is handed over to the carrier, the address cannot be changed.
Order Cancellations: Orders can only be cancelled before they are processed. Once shipped, they cannot be cancelled.
5. Order Tracking
You will receive an email with a tracking number after your order has shipped.
You can track your package in real time on the carrier's website.
6. Delivery Issues and Returns
Undeliverable packages will be returned to the sender. We will contact you to find a solution.
Please see our return policy for specific conditions (product condition, original packaging, etc.).
Proper Packaging Requirements: All returned items must be properly packaged. Any damage caused by improper packaging may result in a refused refund.
7. Delivery Claim
If your package arrives visibly damaged (e.g., stains on carpet, damaged corners of tables and chairs, etc.):
Please contact Biyannt Customer Service as soon as possible.
Please provide clear photos of:
Outer packaging damage;
Inner packaging condition;
Damaged parts of the product.
8. Biyannt Customer Support
For any questions or concerns regarding your order or product:
Email: service@biyannt.com (Please provide your order number)
Phone: +1 (501) 309 54 04
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC-5)
Return and Refund Policy
At Biyannt, every chair, table, and rug reflects exemplary craftsmanship and integrity. Quality remains our top priority: each product undergoes rigorous inspection before shipment to guarantee you a reliable, high-quality item. For any questions or assistance, please do not hesitate to contact us; we will do everything we can to help you.
Below you will find our official return and exchange policy.
1. Return and Exchange Period
You can request a return or exchange:
Within 30 days of receiving your order.
For exchanges, please contact us within 7 days of receiving your order.
2. Return Policy
We accept returns, subject to the following conditions:
The product must be new, unused, and in resalable condition.
All labels (if applicable) must be intact.
The original packaging (or equivalent protective packaging) must be intact.
The product must show no signs of wear, damage, or odor.
We do not accept returns for the following products:
Products showing obvious signs of use or alteration.
Products damaged by improper use (e.g., torn rugs, scratches on tables and chairs, etc.).
3. Return and Exchange Policy
Procedure time: 7 business days after receipt of the merchandise.
Procedure:
Please email service@biyannt.com with the following information:
Your order number
A photo of the product you wish to exchange
The new product or variant you would like to receive (if applicable).
→ We will respond within 48 hours to confirm your eligibility for a return.
→ You will receive return instructions.
Shipping costs:
Exchanges due to manufacturing defects or errors are free of charge.
Exchange fees due to a change of mind are your responsibility.
4. Return Shipping Costs
We will cover return shipping costs if the following conditions are met:
You received a defective or damaged item.
We sent you the wrong product or color.
Return shipping costs are your responsibility if:
You changed your mind.
You ordered the wrong item, size, or color (this is not our fault).
No replacement fee will be charged.
5. How to Return an Item
Please contact our customer service department at service@biyannt.com and provide the following information:
Your order number
Clear photos of the product
A brief explanation of the reason for the return
If your request is approved, we will send you a Return Merchandise Authorization (RMA) number and return instructions.
Please ship the item within 30 calendar days of receiving your Return Merchandise Authorization (RMA).
Please ensure the item is in its original packaging.
Any item damaged during return shipping may not be eligible for a refund.
6. After We Receive Your Return
Your return will be processed within 1-2 business days.
The refund will be issued within 5 business days of receiving the inspection results.
The refund will be issued to your original payment method.
Bank processing takes 4-7 business days.
After approval, the replacement item will be shipped to you within 48 hours.
7. Additional Notes
Please carefully review your order before completing your purchase.
This policy does not affect your statutory rights as a consumer.
Contact Us
Email: service@biyannt.com
Tel ：+1 (501) 309 54 04
Address: 308 Reno Ct, Lexington, KY 40509, US
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC-5)
