Frequently Asked Questions
1. How can I check my order status?
You can track your orders online via ""My Account"" or visit our order tracking page by entering the required information.
2. Can I cancel my order?
You can cancel your order before it is shipped. Once shipped, cancellation is no longer possible.
3. How do I make a return?
We hope you are happy with the items you received. However, if you wish to return an item, please contact our customer service department, stating the reason for the return and including your order number. For more details, please see our return and refund policy.
4. How long does it take to receive a refund?
Please note that all refunds will be issued to the original payment method.
The refund time depends on the date and method of return, as well as the payment method used.
Refunds will be issued to your original payment method within 3 to 5 business days after we receive the returned items.
5. My order is damaged/defective and needs to be replaced.
Biyannt offers exchanges. Since the exchange is due to a product defect and not an error on your part, Biyannt will cover the shipping costs. Please contact our customer service department, provide your order number, and specify the product you wish to exchange. We will process your request as quickly as possible.
6. There is a problem with my order, and I need to contact the relevant department.
You can contact us by email at service@biyannt.com, by phone at +1 (501) 309 54 04, or by filling out the contact form on the ""Contact Us"" page.
7. Defective chairs, rugs, and tables.
What should I do if the furniture arrives damaged?
If you notice a quality issue with a chair, rug, or table, please contact us immediately at +1 (501) 309 54 04.
What are my options?
If the chair, rug, or table you receive is found to be defective within 7 days of receipt, we will do our best to offer a replacement. You can also refuse the item and receive a full refund.
You have the right to request a replacement for a defective item within 7 days of receiving it. We will ask you to provide photos of any damage or malfunction to determine if the item should be replaced in accordance with consumer protection law.